*Are there discounts for larger orders?
Yes, we offer bulk discounts on a case by case basis. Please contact us via Live chat or e-mail aocpowerlevel@gmail.com to discuss a bulk discount.

*Which servers do you supply on the game AOC?
We offer supplies of game currency on all the servers listed to our website, To see a list of available servers and the services offered, please select your server and amount of your screen.

* How is my information protected from hackers/fraudsters?
By becoming a aocpowerlevel customer, you are dealing with a reputable company with a long history of satisfied customers. However, successful companies such as ours are often targetted by hackers and phishers in order to steal your account, personal and/or payment information. We ask that you take certain precautions to protect yourself from fraud:
1) You can ensure you are dealing with aocpowerlevel staff ingame by e-mailing us or otherwise contacting us with a security phrase. Our staff will repeat this to you ingame to verify you are dealing with aocpowerlevel.
2) If you need to verify the validity of a aocpowerlevel staff member, please contact our Live Help and they will confirm their validity for you.

* Why do you sometimes need to call me when I've made an order?
1) If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.
2) For large orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers, something which benefits all our customers
3) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

*What time are you likely to call me regarding an order?
We are aware of time differences between certain countries, and so we will strive to call you in instantly to30 minutes after your order is placed to ensure you are available and that we don't wake you up!

*How can I communicate with aocpowerlevel after my payment has been made?
You can opt to contact us via Live chat or e-mail.Please quote your order number to ensure your enquiry is dealt with swiftly.

*Why do your prices change so frequently?
We raise and lower our prices in accordance with market supply and demand. When supply is short and demand is high, prices will increase. When supply is plentiful but there is little demand, prices will decrease. This is the reason for changing prices and also why currency prices may vary from server to server on one game.

*Will my account get banned if I buy from aocpowerlevel?
No. We have never been informed of any account bans of aocpowerlevel customers due to their dealings with aocpowerlevel. We are a reputable company that does not engage in cheating, exploiting or phishing. Dealing with other companies who obtain currencies and virtual commodities through these illegitimate means may result in your account being banned, but we can assure you we are not one of those. We are proud of our company's reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters

*How do you level my character?
We relies on strictly enforced internal policies to safeguard customer game accounts. Every single character is leveled by 2 master players that conduct him in an ethical manner in the game. It goes without macros, dupes, and game bug exploits, and other such foolishness will never be used. Your character will be leveled the safest way possible: by going through the grind. We also do some of the quests for you during the power leveling if not much time consuming.

*I have several characters under the same game account; can I log in to play another character while you are leveling up one of my characters?
Our professional players do 24/7. Your login would interrupt our work, which may delay the powerleveling service or cause an important quest's failure. If you really need to log in please contact our support to set up a specific time so our players could quit for a while to let you log in.

*After I pay, how quickly can you start my order?
Normally, we start working on your order within 1 hours after receiving it. Sometimes our departments can get full and it may take longer for your order to start. You can be assured that once free players are available, we will start on your order.

* Is there any guarantee that i won't have my account stolen?
We understand that you may be nervous about letting us access your game account while leveling your character. Game account theft is a very real problem, thus we take the security of our customers' game accounts very seriously. In addition to the fact that we as a company would like to stay in business for more than a few weeks, you should take comfort in the fact that we only need your game id and password to level your character. Since you alone retain this vital information, your account is fully secure. Remember change your password when we finish powerleveling service.

*All loots will stay on the character, right?
Of course! You retain all gold and loots during the power leveling. In addition, you will typically gain good equipments and substantial game money.

*How fast you level up my character?
The speed of level up depends on which class you want to be leveled up, And the details you can look our website.

*Will you use my character to PK (player-kill) or KS (kill-steal)?
No! We will never do that.

*What if the Blizzard Company bans my game account during your service?
If your game account is banned during our powerleveling service, please contact the Blizzard Company firstly to get your account back, we will try our best to assist you at the same time. If not, you can choose to refund or reset a character, and then we will rearrange your order.

*could I get the remain unused funds refunded?
Sorry, it is impossible. Because we arrange the professional guys to finish your order, whether you choose to terminate or not, we still need to pay!